The website www.leelalab.it offers free delivery for orders over €39.00 across Italy. Deliveries of orders under €39.00 will be charged at €5.90.
For deliveries in the EU and the UK, LeelaLab (www.leelalab.it) guarantees free delivery for orders over €49.00. Deliveries of orders under €49.00 will be charged at €10.90.
All orders are prepared, packed, and shipped as soon as possible.
On average, orders are processed within 2/3 working days from receiving the order.
Returns and Refunds:
We hope you enjoyed your purchase!
However, if you're not satisfied for any reason, you can return the items within 14 days from the order date. We kindly ask you to specify the reason for the return—your feedback is valuable and helps us improve our products!
How to request a return?
1. Send a return request by emailing info@leelalab.it, including your order number, the product name, and the colour variant you wish to return. Yo can also download and fill out the return form, but it is not mandatory. Download the form here.
2. If you would like to exchange for a different size or colour, please indicate the new size or color next to each item in the form or email.
3. Prepare your package, include the return form, and ship it to the following address: Contrada Perosso Sopra 18, 46042 Castel Goffredo (Mantova) - Italy.
Costs and Conditions
- The cost of return shipping is the customer's responsibility, except in the case of faulty products, which will be assessed upon receipt before a refund is processed.
- You will only be liable for any reduction in the item's value resulting from improper use beyond what is necessary to examine its nature, features, and functionality.
- To comply with the return deadline, simply submit your request before the 14-day period expires.
What are the return conditions
- Items must be returned in the same condition in which they were received, with no signs of wear or damage.
- For hygiene reasons, sealed products or intimate items (such as briefs) cannot be returned.
- Personalized or modified items cannot be exchanged or returned, as they are made exclusively for you and are not suitable for resale.
- If you purchased a set, it must be returned in its entirety. Partial returns of individual pieces will not be accepted.